WITHDRAWAL – RETURN / CHANGE POLICY
A. Right of Withdrawal
The customer reserves the right to withdraw unjustifiably from the purchase contract for any reason, within fourteen (14) calendar days of receipt of the product. The costs of sending the product back to the Company are borne by the customer. The return is made at the final price of the product. In case the product returns at the expense of the recipient by elta courier, the cost is 5 euros and will be deducted from the original value of the product to be returned. The withdrawal is made under the following conditions:
•The withdrawal statement is exercised in writing by letter and is sent to the Company either by post to the address you will find in the “Contact Information”, or electronically by e-mail at email@example.com. The letter must state the details of the document (number, date, name), the description of the product for which the withdrawal is exercised as well as the contact details of the withdrawn.
• The consumer must, within 14 days from the day he notified the company of his request for withdrawal, return the product (s) in the condition in which he received them, together with their packaging and cards, and enclose the copy. of the Delivery Note – Retail Receipt.
• Following the withdrawal statement, zibiba.gr is obliged to return the price received within 14 days of receipt of the product, with the same means of payment used when purchasing the product.
B. Right to change non-defective products:
• You have the opportunity to choose any other type of any product category, after filling out the following return form and after contacting us in advance or by phone at the details listed below, or electronically at the e-mail at firstname.lastname@example.org.
• In order to accept the return of products for change, the products must be in good condition and specifically in the condition delivered to the customer and be accompanied by their original packaging, marking cards and their accompanying purchase documents (Retail Receipt). , Delivery Note, etc).
• Refunds are deducted if shipping and cash on delivery costs (if any) as well as refunds are deducted and are made with the same means of payment used when purchasing the product.
• Damaged or damaged products due to obvious fault customer, are not, in any case, accepted. Also, for hygiene reasons, the products of the following categories are not accepted for return:
• Sets for women, nightwear and babydoll containing underwear
• Zibiba.gr operates with the aim of providing high quality products. However, if you receive a defective product, please inform us immediately, so that we can replace it, at our expense.
• If the returned product has been damaged or damaged by the fault of the customer or its value has been reduced by handling that was not necessary to determine the nature, characteristics and operation of the products, our Company will assess the value of the damage and the amount of the reduction of the value and in case zibiba.gr is obliged to make a refund to the customer, the corresponding amount of the loss will be deducted from the total amount of the refund.
• In any case you can contact zibiba.gr for any further information or request with:
e – mail at email@example.com or
call us at 2661 041843/6979987774
In case you wish to return a product please fill in the following Return Form. No refund will be accepted unless you have previously contacted us.
In addition to the rights provided by the return policy, all rights applicable to consumers are recognized in each case by the applicable provisions and laws relating to the contract of sale and general consumer protection legislation, and any rights arising in connection with the product warranty terms.